Patient Portal Frequently Asked Questions

Communication through the patient portal is for NON-urgent issues.
If you think you are having a life-threatening emergency, please call 911.
If you have an urgent matter, please contact the office directly at 770-442-1111.

Is the portal secure?
Yes. Your username and password enable you to log in to your patient portal and view your information only. The system uses technology similar to that of many banking institutions. You are responsible for storing your username and password in a safe manner. Do not share your username and password with anyone. This is imperative to keeping your private healthcare information secure.

How do I get to the portal?
Go to www.nfimg.com and click on the “Patient Portal” link on the right side of the page. You will need your username and password.

How do I get my username and password?
Ask any of the front office staff members to enable your web account and print out your username and password. You must have a valid email address on file to be eligible. Once your account is set up you will automatically receive an email which will allow you to log in to the portal.

What if I forget my username and/or password?
Click on the “Trouble Logging In” link to recover/reset your login information.

What if I do not like the system-generated username and/or password?
Click on the “Change Password” link in the portal account menu and follow the prompts or ask one of the front office staff members to assist you with changing it.

How long does it take the system to update changes?
The system refreshes every 20 minutes. Please allow a minimum of 20 minutes for the system to refresh before attempting to log in after a change has been made.

What can I see and do in the portal?
*Send messages to and receive messages from the office.
*Update your personal/demographic information.
*Request appointments and view your upcoming appointments.
*Request medication refills and referrals to specialists.
*View your lab results (from June 2007 to present).
*View your billing statements.
*Request copies of your medical records.

If I send a message how long will it take for you to respond to me?
Messages sent through the portal go directly to your provider’s medical assistant and are addressed based on priority. Most messages are handled within one business day. (Again, the portal is for non-emergent messages only.) Be sure to include as much pertinent information as possible to expedite the process. You may receive a response to your message via telephone or the portal.

How will I know if I have messages or new results pending in the portal?
You will receive a notification email at the address on file with our office any time something new appears in the portal. It is important you update the email address on file if it changes. The email will come from Dr@eclinicalweb.com. Please add this to your spam filter’s list of approved email addresses.

Why can I see only the interpretation of my radiology results but not the actual report?
Currently, radiology reports are not transmitted from local facilities to our office in an electronic format. That feature may become available in future system upgrades.

I use a lab outside of your office. Why can’t I view my labs in the portal?
Only labs drawn in our office and sent to LabCorp or Quest will be visible in the portal as those orders and results are transmitted electronically between LabCorp or Quest and our office.

My lab results show they are higher or lower than the lab reference ranges listed in the portal. Should I be concerned?
LabCorp and Quest supply the lab value reference ranges in the portal. These ranges do not take personal and family medical history into consideration and may not be applicable to your current health situation. You should follow the advice from your provider as he or she has considered all medically pertinent factors when interpreting your lab results.

You left a voicemail stating you have my lab results. Why aren’t the results showing in the portal?
Results are not published to the portal until we have reviewed the findings with you.

You reviewed my lab results with me, but after viewing them in the portal I have further questions. What should I do?
If you have questions after reviewing your lab results, it is recommended you schedule an appointment with your provider to discuss the results further. You are an important part of your healthcare, and it is imperative you understand your results and the recommendations your provider makes for you. Questions regarding your test results and treatment options are often better addressed in face-to-face encounters.